When i was about choosing my bank my only concern was to pick up the bank which has the closest agency to my house i did not care about the quality of service or the significance of the presented products.
My choice was done, my happiness to get what i wanted does not last even one week!! i began to treat with this agency so i began to discover its service, my banking transactions are so simple like the most of tunisian people : saving and withdrawing money that is all !!
Such simple operations become the real hell for me each time i go to that agency i loose more than 1 h in waiting cos the most of time is only one agent is working the other one i don't know when she is working, and even when she is at her post she shows u that she is so busy in treating some internal stuff to receive u!! so my only refuge was that agent ..althought that my natural smile does not leave my lips he never responsed to it even by a very tiny smile!! i belived that his attitude was only cos i'm not that big client that deservs such smile!! actually that was one of the reasons but by time i discovered that he is like that all the time!! always angry always" fedded min rou7ou w min el 3bed"!!
He never responsed to my questions ! and if he did it once he responsed with a tone like how u dared to ask me or how u dont know the answer ..the result feeling silly just for asking the question!
His face bears only one expression "rani feded ib3douni"!!
So my only "escape exit" from treating directly with the agency and its low quality services'staff is to subscribe for a banking card. Even to get this card i waited about 2 months!! (the application procedure for this card takes generally 2 weeks!) and when i communicated my observation about that to the in charge agent with my very soft way her reaction was not soft at all !!
finally i get my card , happy me!! ..but since tow days my bank GAB is out of service so i was obliged to revist my "lovely " agency to find the same faces : the angry face "the one who is dima fedded "sanfour ghadhben") , the one who is never at her workpost, and the one that does not accept any critics...Happy me!!
Pleaaaaaaaaase don't talk about administrations and services sector in Tunisia! They piss me off all the time.
RépondreSupprimerRaouf
http://lovers-shore.blogspot.com/
The majority of Tunisian and foreign complain about the quality of the service sector, banking, tourism, etc.
RépondreSupprimerI think the best attitude is to change your bank. When you'll need a loan what will you do?
If you're changing bank in few years, you will lose seniority, then it is better late than never!
@Rofo and @samfoura:
RépondreSupprimerThe quality of services in Tunisia becomes a real problem, in my opinion it is not due to a lack of material or technical means but to the staff charged of these services; they don't have enough skills and are not instructed be able to treat well people they have never believe on the "client is the king" they deal badly with the client just like he is a beggar!